How to Motivate a Diverse Team as a Facilitator

Adaptability is a key skill for business success, too, because it leads to better self-evaluation and critical thinking skills—and it’s a skill that’s often learned experientially (say, from facilitator to learner). In a group learning environment, a good facilitator finds the common thread between learners, particularly those who work in different departments or hold different positions. team facilitator Finding themes in thoughts and a shared interest helps to create a more inclusive learning culture. It’s not about getting everyone thinking the same—rather, facilitators find areas for individuals to connect so it becomes an us-vs-the-problem over an every-man-for-himself situation. At its heart, facilitation is about creating a better experience for people to work together.

team facilitator

In any case, the intent is to nudge learners in the right direction, rather than tell them what outcomes they need to arrive at. Every Team must have a Team Facilitator, who is often a technical contributor, as well. Engaging the services of an external facilitator can catalyse sharper thinking, better decisions, problem-solving and more creativity in your team. Above all, whatever the context, they will ensure that your team is centred upon what upon what matters most.

Role #1: Facilitator as Guide

Change management is the art of ensuring change actually happens and is adopted by your team – confidence and authority are key components of making this happen, though be sure not to silence your team either. Allow for a democratic process, though be clear that the ultimate decision making and higher tier strategy lies with you. Teams can become frustrated if they feel that they are not being heard by upper management or that they don’t understand the direction or reason behind a particular business decision.

team facilitator

A group can easily get distracted by details, which can make small meetings feel like a waste of time or like things are taking too long. Ultimately, through thorough planning and thoughtful consideration of various factors, facilitators can create an environment conducive to collaboration, open dialogue, and successful outcomes. A facilitator is a person who chooses or is given the explicit role of conducting a meeting. Creating a process that allows time and scope to share feedback and results with your team not only increases engagement and buy-in but also ensures you can get everyone on your team can be involved in future learning.

Start the meeting on time

It’s an important role to play in face-to-face and online learning, as well as individual and group learning environments. Investing in your professional growth and development as an Agile facilitator is an investment in your team’s productivity, product value, and company’s success. By mastering facilitation skills, you’re uncovering the essentials of professional Scrum facilitation and embarking on a transformative journey toward being an Agile leader. To excel as an Scrum facilitator, understanding the importance of facilitation skills and mastering the key Scrum facilitation techniques are paramount.

team facilitator

Being clear on the purpose of what you are doing as a manager is crucial to being an effective leader or business manager. Whether it’s a marketing campaign, developing new products or leading a workshop on design thinking, you should know the purpose of the task and be clear with everyone else involved as to what that purpose is. Part of the facilitator’s role is to guide the group in timely conversations and decisions and stay focused throughout. It is important that you are aware of the passing time during a meeting and that you let participants know when time is running short for an activity.


Facilitation skills are a set of competencies and soft skills that enable professionals to design and facilitate group processes effectively. Managing other people within a time constraint is much harder than managing your own, which is what defines a high performing facilitator. They’re able to plan out how long different stages should take against the total amount of time learners have to reach an outcome.

  • Developing your own style and identity as a facilitator is the fifth step to mastering agile team facilitation.
  • For a comprehensive understanding and hands-on experience with these techniques, you might consider undergoing professional training, such as our Professional Scrum Facilitation Skills™ course.
  • Understand the desired objectives for the meeting and design your facilitation process to accomplish these objectives.
  • Being authentic will help you connect with and better relate to the participants.
  • Additionally, a skilled facilitator understands the importance of encouraging participation from all group members.
  • This helps to mitigate vague or misinterpreted expectations, ill-timed feedback, and counterproductive pathways of discovery.

Define your facilitation values and principles that guide your decisions and actions. And experiment with different facilitation approaches, techniques, or formats that suit you and your context. Facilitators understand the importance of being directly involved in the facilitation process, actively engaging with team members and fostering an environment of open communication.

Facilitation skills for preparing a meeting

By laying out a well-organized framework, the facilitator sets the stage for a smooth and productive session. First and foremost, it is essential for the facilitator to meticulously plan each aspect of the process beforehand. This includes defining clear objectives, determining the appropriate structure and format for the session, and identifying the necessary resources and materials.

That said, confidence without consideration, factual back-up or appropriate expertise is unlikely to yield good results. On the contrary, blind confidence is likely to result in bad decisions and frustrate members of your team. No one is infallible, and even managers will make mistakes over the course of their business career. Being a team manager means working with your team to help them improve, own their mistakes and work smarter, rather than harder.

Best Online Tools for Design Thinking

There are many ways to learn the basics of agile and facilitation, such as reading books, blogs, podcasts, or taking online courses. By understanding these factors, you can determine the most effective approach for the meeting, whether it involves brainstorming, decision-making, problem-solving, or strategic planning. By considering the best option for the meeting, you can set the stage for a successful planning session that yields meaningful results and moves the team closer to their goals. Group processes are human and messy (even when you know the frameworks and are proficient in group dynamics!). Shit happens.Being aware of our own responses is key to keeping our cool in such situations and, thereby, staying helpful to the group.

Creating a safe space for others to communicate is just as important as being a good communicator. An effective facilitator makes certain that each learner feels safe to challenge ideas, admit mistakes and ask questions—because they know that when people feel safe to be heard, they’re more likely to participate. This is done not only by setting the ground rules, but encouraging active participation. When you have a diversified customer/client base, you need to have different sociocultural dynamics represented in learning. Pushing people to think beyond their own biases is important for creating a future-proofed workforce. Skilled facilitators know it’s not about applying pressure, but asking questions to enhance concentration and focus on the right content.

Remote Working Guide

Working in team management means ensuring that your own sense of confidence and authority does not prevent other people from speaking up and contributing. Just by being in your position as a manager, certain members of the team might feel too intimidated to contribute, or will follow your lead even if they may have some insight that could lead to a better outcome. As a manager, you know your team best and should tailor the preparatory tasks to their workflow and the needs of the project. Remember that any prep task should have value but should not be so much work that it is not completed by your team. This is a tough balance but one well worth striking as it can improve the efficacy of any given task or workshop. On a similar note to the above, giving participants a small homework task to help them prepare for a task can be useful in ensuring it’s a success.